Saying a tactful “no” to a customer can be your best ally in the service industry. It can leverage an everlasting partnership and cement your role as the advisor that you were meant to be.
The axiom “the customer is always right” is imbedded deeply into our society, therefore it seems that that should be the default course of action no matter how asinine a request. The question is, is this really helpful to anyone: you being steamrolled and them getting the lackluster content they wanted? The answer is a firm, resounding no. The rationale behind why, is both very clear and not so clear.
For that reason, we’ve broke down why being extremely agreeable is simply not a good practice and how a sensible disagreement is the better route.
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