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Telltale Signs Your Customer Is About To Leave (And What You Can Do About It)

June 19, 2015 | Justin Gray | No Comments |

“Wait, don’t go!” are the words ushered out after a client decides to leave with no sudden notice. This oddly occurs with customers that nothing appeared wrong with, or at least that’s what was thought.

Some signs to identify a fleeting customer are through vigilance of their silence as well as acquisitions and turnovers that are occurring. Silence seems like a good thing, like there are no problems, but that’s usually a telltale sign that something is amiss. Acquisition by another company or turnover via client migration could be in the midst.

There are solutions to avoiding the breakup. Noticing things like a decrease in retainer hours are a telltale signs of a possible dissolution.

With the problem identified, you may be asking, “what can be done about it?” To answer that question, a few things can be done. Listening, setting goals, offering clear value, reaching out, and finally, thinking like the customer. These are the important steps that need to be taken to not lose the customer.

Find out more on Forbes.com

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