How to Keep Customers Happy When Employees Are On Vacation

June 30, 2017 | Justin Gray | No Comments | Blog, Thought Leadership

Employees take vacation – or at least they should. Summer is upon us and so comes the four-day weekend. Do you have a plan to ensure your customers and clients are getting the same treatment if your key players are playing on the beach?

Reports show that 4 in 10 American workers said their employer supported time off, but their heavy workload kept them from using their earned days. Don’t be that employer.

Justin Gray’s latest Inc. article provides some simple steps to properly prepare for employee vacations while also maintaining the level of service expected from customers. Read more here.

Meet Justin Gray

Justin is a serial entrepreneur and the CEO and founder of LeadMD, the world’s largest revenue operations agency having implemented over half of the Marketo user base. Justin has made a career of launching successful companies and scaling them, with successful exits of over 200MM+ in the last decade. Justin’s latest endeavor launched in 2016 when he co-founded Six Bricks an online learning startup designed to combat employee and customer churn through experience-based education. Over the past 10 years, Justin has emerged as a strong voice for entrepreneurship, marketing and culture. As a recognized speaker, Justin has been published over 350 times in industry publications and holds his own column, Tribal Knowledge in Inc., while writing for Entrepreneur, Tech Crunch and others. Justin and his wife Jennifer met over marketing and three years later welcomed their son, Grayson, into the world in April of 2017.

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