Customer Success

Never skip a beat. Get content to your inbox as soon as it’s hot off the presses.

February 8, 2019

Customer Communication: Ways to Gather and Leverage Their Preferences

Prioritizing Customer Communication For B2B marketers and sellers, it’s sometimes challenging to remember the fundamentals of customer experience. The plethora of articles and how-to guides in B2B marketing often focus…

| ,
Read More >
February 6, 2019

Customer Scoring: Churn Scores and Upsell Opportunity Identification

Customer Scoring Introduction A few weeks ago, our Chief Strategy Officer, JT Bricker, outlined our framework for customer marketing. Then, I expanded on the Customer Lifecycle process (the second column…

|
Read More >
January 15, 2019

Customer Lifecycle Marketing

Customer Marketing Introduction A few weeks ago, our Chief Strategy Officer, JT Bricker, outlined our framework for customer marketing. In this post, a companion piece, I take that overarching strategy…

|
Read More >
December 26, 2018

Building a Third Party Review Site Strategy

Why Customer Reviews Matter Most marketers have embraced the trust-building necessity of third-party reviews. After all, 92 percent of consumers now read online reviews before making a decision. But stats are…

| ,
Read More >
December 26, 2018

How Project Management Keeps Customers Happy

Introduction: Project Management Breakdown Imagine a world where anything from major frustrations to minor annoyances go away. Your ride share never makes you wait. You never burn something you’re baking,…

| , ,
Read More >
December 18, 2018

Customer Marketing Framework: A Blueprint for Success

Our Customer Marketing Framework The benefits of customer retention and cross-sell/upsell are well-documented. Common principles like the 80/20 rule and how much cheaper it is to retain, rather than gain…

| , , ,
Read More >