FOCUSING ON CUSTOMER CENTRICITY

Create a World-Class Customer Centric Approach

As marketers we want every customer touchpoint to be remarkable. Ensuring each person who influences the customer journey acts in perfect harmony requires diligence in strategy, process and supporting technology. This is where customer centric marketing comes in to play and if you're wondering "what is customer centricity?", we’ve got you covered.

Typical Customer Centricity Blockers

Every interaction with your customer is important, but keeping them cohesive isn't always easy. The customer centric definition focuses on overall customer experience, however, there are a few things that can get in the way of customer success.

  • Disparate Systems

    Different departments often use different systems in their day-to-day. The result? Conversations in customer success might not be visible to billing or marketing or anyone outside the department. Customers expect to have a cohesive experience. 

  • Objective 3rd Party Audience Research

    What do your customers really want? Will your customers be transparent with you? Introducing a 3rd party to conduct customer research providing invaluable insights.

  • Cross-Functional Handshakes

    Is your customer experience cohesive from marketing to sales to support? Customers are often frustrated by repeating themselves at each step in the process.

You Don't Have to Tackle These Challenges Alone

We Help Your Approach

Strategy

Market Landscape, Audience Research & Customer Journey Mapping

Planning

Messaging and Positioning & Marketing Process

Tactics

Customer Success

Create a to Customer Centricity

Our clients rave about our collaborative, flexible approach. Share your objectives with us and, together, we'll create a roadmap to ensure your outcomes are accomplished.

Schedule an Outcome Mapping Session

Meet Our Consulting Team

Mike Barbeau | Principal

Mike Barbeau

Principal

"The Listener"

OUR METHODOLOGY

Marketing Performance, Realized.

Our 3000+ client engagements informed our Catalyst Marketing Framework, an actionable model tying organizational objectives to outcomes.

Catalyst Marketing Framework

No two organizations or marketing departments are the same.

The Catalyst Marketing Framework provides a cohesive structure to align your outcomes to the organization's objectives through strategy, planning, tactics, technology, and talent.

Learn More About the Framework

CUSTOMER STORIES

Performance enabled.

Our customers range from high-growth to enterprise Fortune 100. Our clients are paving the way for innovative marketing & sales tactics.  

COLLABORATING WITH BEST-IN-CLASS REVENUE TEAMS

ana-newmann

Working with the LeadMD team has been great. I cannot say enough how valuable you guys have been to our organization. Everyone on the team is so responsive and intelligent – I’ve learned a ton from everyone we've had the fortune of working with!

 

Ana Neumann

Marketing Operations, DaVita Healthcare Partners

LMD_Case-Study_InEight_InEight_CS_BrockN

Working with the LeadMD team has been great. I cannot say enough how valuable you guys have been to our organization. Everyone on the team is so responsive and intelligent – I’ve learned a ton from everyone we've had the fortune of working with!

 

Brock Nowell

Former Director of Demand Generation, InEight

James-Lamberti-11

Where I really value LeadMD the most, is in ensuring that our database was operationalized, and specifically, what our instance in Salesforce needed to look like. We would not have been successful in implementing ABM without them.

 
 

James Lamberti

CMO, Applitools

LMD_Case-Study_CS5_CME_CME_Sarah

LeadMD helped us realize how to leverage the investment made in Marketo. Without them, we would have jumped ship and probably failed on another tool, wasting even more time and money. Thank you LeadMD!

 

Sarah Parker

Executive Marketing Director, CME Group