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LeadMD is now Shift Paradigm

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Customer Experience Design

Want to know what your customer thinks, feels and does at various touchpoints with your brand? Need help influencing those moments that matter? We help you uncover these insights and plan what to do next

Award-winning work

Our clients are recognized by the best awards in marketing from Adobe Experience Makers to the Stevies.

Millions in Revenue for our clients

Our clients sit at the revenue table, because the work we help with isn’t just great marketing. It’s purposefully built to impact revenue.

Thousands of years of experience

Under our one roof we house experts across B2B and B2C industries with niche skills from go-to-market strategies through Salesforce administration.

Why work with LeadMD on Customer Experience Design

Two words: Informed Delivery.

Customer experience is a term that means different things to different people. For LeadMD, our approach employs a cross-functional team, but the heart of that team is experienced marketers. Given the qualitative and quantitative nature of customer experience, there is no substitute for simply working with a lot of companies selling into wildly different kinds of buyers. We bring practicality and pragmatism to our customer experience work, ensuring insights aren’t just “good to know” but immediately operational.